Welcome to the Incite Group White Paper library. Below you can download relevant best practice whitepapers across brand marketing, mobile product and customer service.
2020 State of Customer Service Report: Benchmark against 900+ Customer Service Leaders
Published on: Sep 2019
With more than 900 responses from customer service leaders, over 30% of whom come from top leadership positions, this is the go-to report to understand the state of customer service.
View Report
The State of Marketing 2020: Key Trends and Major Priorities
Published on: Sep 2019
With more than 900 responses from marketing leaders, this is the go-to report to understand the key trends and major priorities effecting marketers today.
View Report
The State of Customer Service Report – 500+ leaders benchmark their support
Published on: Jan 2019
The Incite Group have just released the 2019 State of Customer Service Report providing you with an inside look at the strategies, techniques and trends of over 500 customer service and social care professionals.
View Report
2018 State of Digital Product Report
Published on: May 2018
View Report
The State of Marketing 2017
Published on: Sep 2017
Gain direct insight from 1300 marketers on personalization, content, storytelling, marketing attribution, and the future of marketing
View Report
The State of Customer Service 2017
Published on: Sep 2017
Gain direct insight from over 100 brand leaders on their changing priorities, budgets, team compositions, community strategies, training regimes and more.
View Report
