Customer Experience

“With 70 million users in the world and numerous social interactions every day, Pinterest is a social network on the move… The latest statistics about users’ activities and brands’ heavy mobilization prove it,” says the creators of the latest infographic that illustrates the power that Pinterest continues to weald across the social media space.

For brands looking to leverage their visual marketing, has been evolving is reach across the consumer space for the last couple of years. The latest stats indicate 30% of Pinterest users are aged between 25 and 34, 75% of Pinterest users access the network through mobile devices. Everyday, 54 million Pins (images) are added on Pinterest. And 23% of online sales via social networks are generated through Pinterest.

Corporations must now ensure that where appropriate their marketing messages contain a focus on Pinterest. As a commercial space its reach will only increase next year.

Almost one in five Internet users share videos with their social networks more than once a week. That’s according to a new report from Unruly, which found that these “super-sharers” account for 82.4% of all video shares.

• The speed of social diffusion varies greatly by country. South Koreans are the fastest sharers, with 20% of shares occurring within the first 24 hours of launch.
• Video viewers in South Korea (28%) are also more likely to click, replay or share an ad than any other territories worldwide (source: Unruly Activate);
• Happiness is the most effective emotional trigger for global campaigns, whereas social motivations are more culturally dependent.
• Viewers in Germany are more likely to watch an ad to the end. 79% of Germans who watched an ad stayed till the final frame. The UK was in second place with 77% (source: Unruly Activate).

Every corporate marketer belives they understand how to fully leverage their use of social media. A great infographic from Buzzplant offers a handy summary of nine mistakes that are often made with developing marketing strategies for social spaces.

New research from AT Kearney offers corporate marketers the insight they need to ensure their messages are reaching the right people. In a 24/7 mobile connected world, it can be easy to see every customer with a smartphone as the same – with similar marketed messages directed at them. The Kearney research clearly concludes that these users are not a homogenous whole, but need to be treated as discrete groups with their own motivations.

• Continuous connectivity. The Internet has become a 24-7 activity. More than half of our survey respondents—already chosen because they are already regular users of the Internet—say that they are connected to the Internet nearly every waking hour. On a country-by-country basis, we find Brazil and Nigeria more connected, and Japan and China less so.
• Four motivations for connectivity. People go online because it meets four basic, universal needs: interpersonal connection, self-expression, exploration, and convenience. But respondents from different countries were more motivated by different factors. For example in emerging markets and places where offline expression is limited, the ability to express an opinion rates very highly; in more mature markets, exploration and convenience matter more.
• The power of social media. Social networks are the places where connected consumers spend the largest amount of their time online. Social networks and social marketing are very effective in generating brand interest and purchases among younger consumers. However, the number of users on a social network is not necessarily an indication for engagement or, importantly, purchases. Furthermore, different social media sites display different usage patterns in different countries.
• Pop-up ads’ surprising effectiveness—but only in some markets. In some emerging markets, particularly Brazil, China, and Nigeria, pop-up ads and banners are surprisingly effective. Respondents from those three countries say they don’t mind the ads and often click on them to see what’s up. In Western Europe and the United States, these ads are far less effective.
• The convergence of physical and online stores. While most purchases today are still made in store, more than half of the survey respondents say they prefer shopping online as well as the online experience. Connectivity does not mean that consumers do everything online, but being connected offers access, speed, and convenience, and enhances the overall the experience.