Ashley Stanton, Executive Director of Sales Operations at Verizon discusses how the telecommunications giant empowers staff to serve customers better - driving enhanced customer experience as a result.
● Take an integrated approach:With more than 110 million connected customers, Verizon’s Domenico D’Ambrosio will provide insights and tips on empowering front line employees and leading in an integrated digital and physical world. ● Meet consumer need:Smartphones and connected devices have put the power into the hands of the customer like never before, They want an experience that is personalized, meaningful and on-demand. ● Deliver the best: Develop the right tools and employ a new way of thinking—one that puts the customer first. Verizon, Domenico D’Ambrosio, Vice-President of National Channel Operations For more insight on the future of marketing - from 60 major brands, and covering personalization, content, storytelling and marketing attribution, check out the Incite Marketing Summit East 2016!Please login to view video - or subscribe here