By Liam Dowd - August 5th, 2015

In the age of the empowered customer, contextualized support is vital to ensure the customer's seamless transition across channels and departments.

Get actionable insight on developing:

  • The Right Infrastructure for Seamless Support: Tying together web, chat, call, portal and social is easier said than done

  • A 360-degree View of Your Customer: A seamless customer experience begins with a coordinated identity foundation

  • A ONE-to-ONE Relationship: Bridge the gap between different departments and touch-points, allowing you to consistently deliver personable, yet scalable, omni-channel support.

The webinar features live polling and expert insight from:

  • Microsoft, Director Community and Customer Support, Marc Schwartz

  • Conversocial, CEO, Josh March

This webinar was run as part of the knowledge exchange in the build up to the 6th Annual Social Media for Customer Service Summit. The likes of: Virgin America, AT&T, Siemens, Dell, IHG, GoDaddy, Microsoft and more will be sharing their customer service strategy. More info click here

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