Our speakers list is coming together nicely. Keep checking back for the latest line up:
Frank Eliason
Senior Vice President of Social Media
Citi
Presentation Title: Citi Case study: Get the full picture on how your business can harness social media customer service
More information coming soon...
A journalist turned social media evangelist, Bian's career saw her start out as a reporter for India's first online venture, Rediff.com. She then went on to be Associate Features Editor for ELLE Magazine before moving to England. Since then, Bian has worked for the likes of the Times Education Supplement and spent over 10 years at BT in various roles, both editorial (as Managing Editor of BT Tradespace and Production Manager for BT Business). She now works as Head of Social Media Innovation within BT Customer Service where sets the strategy for and manages BT's social media channels for customer service branded as the popular BTCare that offers service through Twitter, internal and external forums, YouTube and Facebook.
Lauren Gerstner
Global Manager, Social Media Strategy & Communications
Nokia
Presentation Title: TBC
More information coming soon...
Tiffany Pfaff
Director, Customer Service & Support for Europe, Middle East & Africa
Microsoft
Presentation Title: TBC
More information coming soon...
Joshua March
CEO
Conversocial
Presentation Title: Improve your Customer Retention: If you build it, they will come. But how do you persuade them to stay?
More information coming soon...
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